NAME RT-Extension-TimeTracking-Automatic - Automatic Time Tracking Extension RT VERISION Works with RT 4.2 and RT 4.4, as well as RTIR INSTALLATION perl Makefile.PL make make install May require root permissions to install Edit /opt/rt4/etc/RT_SiteConfig.pm To enable the extension add the following line to the RT_SiteConfig.pm file: Plugin('RT::Extension::TimeTracking::Automatic'); If you would like to set a default amount of time to account for basic overhead you can set a config value to the number of minutes to add by default: Set($TimeTrackingAdjustment, 10); # automatically add 10 minutes to each update This setting is optional and will default to 0 additional minutes. Patching RTIR If you are using RTIR-3.2 it is necessary to patch RTIR/Update.html to enable automatic time tracking: patch -d /path/to/rtir -p1 < patches/patch-rtir-3.2.patch cd /path/to/rtir && make install This will simply add a callback to the update ticket page, and is safe to leave should you disable automatic time tracking. Clear the mason cache To clear your cache run the following command: rm -rf /opt/rt4/var/mason_data/obj/* Restart the webserver Restart the websever to have the extension take affect. DESCRIPTION RT::Extension::TimeTracking::Automatic automatically tracks the time taken commenting on or replying to a ticket. The time spent editing the ticket will update the TimeWorked on the Ticket itself, and create a transaction logging how long the user took to comment on or reply to the ticket. AUTHOR Best Practical Solutions, LLC BUGS All bugs should be reported via email to: bug-RT-Extension-TimeTracking-Automatic@rt.cpan.org Or via the web at: rt.cpan.org . COPYRIGHT This extension is Copyright (C) 2016 Best Practical Solutions, LLC. This is free software, licensed under: The GNU General Public License, Version 2, June 1991